- From Monday to Sunday
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods are exempt from being returned, such as digital products that have been downloaded. If you have any questions about whether your item is eligible for return, please contact us.
To initiate a return, you must contact us by emailing [email protected]. Please include your order number and the reason for the return in your email. You must request the return within 14 days of receiving your order. Once your return request is approved, we will provide you with instructions on how to return your item.
Customers are responsible for paying the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if we do not receive it.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 days for the refund to appear in your account, depending on your bank or credit card company.
We do not offer exchanges for items. If you need a different item, you must return the original item and place a new order. Please follow the return process outlined above to return your item. Once we receive your return, you can then purchase the new item you wish to have.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may require photographic evidence of the damage. If the item is confirmed to be damaged or defective, we will provide you with a replacement or a full refund, including any shipping costs incurred.
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Please allow up to 48 hours for a response to your inquiry.
